Delivery and Returns

DELIVERY AND RETURNS

FREE DELIVERY Australia wide on all orders over $99
All orders below $99 have a standard delivery Australia wide of $9.95 added to order before checkout.

Order Dispatch Process:
Orders are dispatched via Australia Post with “signature on delivery” for security reasons.
Orders dispatched daily on weekdays only (excluding public holidays)
Orders received by 9am (EST) will be dispatched the same day.
Once your order has been dispatched, we will send you an email with your Australia Post tracking number after 5pm.
Please check your “Inbox” and your “Junk Mail” from your tracking number as this it is an automated e-mail,
Track your delivery at www.auspost.com.au/track

When Will I Receive My Order:
Standard Shipping: Australia Post guideline is within 3-7 business days from the day your order is dispatched. 
If you have not receive your order within 7 business days, please email sales@vapestore.com.au and include your confirmation number.
Delivery times may take longer in some rural areas.
Express Shipping: Australia Post guideline is within 2-3 business days from the day your order is dispatched. 

Delivery Notes:
Vape Store ships orders Australia wide only.
Make sure your delivery address is full and correct to avoid delays.
We can deliver to PO Boxes.
Australia Post will not leave orders unattended, please ensure someone is present at your delivery address to accept your order.
Australia Post will leave a notification card if no-one is present to accept your order. Please ensure your order is collected from your local Post Office within the specified timeframe on the notification card, otherwise your order will be returned to us. A re-delivery fee of $14.95 will be charged to re-send your order.

Orders can be delivered to your workplace. Orders are packaged discreetly and the contents are not visible on your package.


RETURN AND EXCHANGE POLICY
Products are inspected before dispatch and packed with extra care. Upon receipt, please check your order and contact us with any issues as we cannot replace used items.
If an item is defective, does not match our description, or it is not fit for its intended purpose, we will offer you a refund or exchange, but is subject to the following process:

  1. Advise us of the issue at sales@vapestore.com.au with your order number, picture and description of the faulty item. We will supply our “order return” details.
  2. Return the item to us unused, unmarked and in its original packaging within 3 days of you receiving it.
  3. We recommend registered post as we are not responsible for returns that we do not receive. The delivery cost to return the item to us is at your expense.
  4. Replacements will be returned to you at no additional charge. However, If we receive an item that has been damaged, used, shows signs of wear, not in original packaging, or packaging is damaged, we reserve the right not to replace or refund the item. We will advise you in this event.
  5. Once we have authorised a refund, please allow 3-5 business days to receive your refund. Refunds will be issued in the same way that you paid for your order.
  6. If we assess the warranty claim to be valid and not caused by fault of the customer,  we will send you a replacement item and cover the delivery costs. However if no fault is found with the item, the return postage will be at the customer’s expense.

Tanks and Coils:
No warranty is offered on tanks and coils as they are considered “consumables” (designed to be used and thrown away after a certain amount of uses).
A DOA (dead on arrival) policy of 36 hours upon receipt applies.

Liquids:
For health reasons, we do not re-sell liquids once they have left our premises. We have a strict no return policy on Liquids.

Please choose carefully. We cannot cancel or refund an order once it has been placed.
Unfortunately products cannot be returned due to damage caused by misuse or negligence.

Need help? Email us at sales@vapestore.com.au